Confidentiality Declaration

We, solemnly declare, that we shall use your personal data information, as required by European and Swiss legislations. We guarantee full transparency, when you are using cookies etc., on our website. Your express approval is required when we handle your personal data. Please read carefully our Data protection policy. To confirm your understanding and acceptance of this Policy and of the General Terms and Conditions, click “Agree” at the designated space in the popup, when you enter the website. You may, at all times, send us suggestions and questions at the following address : [email protected]

Personal Data Collected

Whenever you use our online shop to buy any item, we collect the personal information you are giving us, such as your name, your address and your mail. This is done according to our buying and selling process policy.

Whenever you are browsing on our site, we know your IP address (Internet protocol address), which gives us additional information on your browser, and the operating system you are using.

E-mail marketing: Upon your approval, we could send you e-mail notifications regarding our site, new products and more information.

Consent

How do you get my consent?

Whenever you insert personal data to finalize a transaction, verify your credit card, order an item, plan a delivery or return an item, you give us your consent for using your data solely for that purpose.

Should we ask you for any additional information for marketing purposes, we will ask you for your consent. However, you have the choice to refuse the use of your personal data for marketing or advertisement purpose.

How can I withdraw my consent?

Should you change your mind once you have given us your consent,  and do not wish for us to contact you again, or collect your information, or share them with third parties, you may contact us anytime on [email protected] or write to us at GentleTouch Sàrl, 27 chemin de la Magnenette, 1350 Orbe (VD), Switzerland. A few options can also be amended directly by you when logging on to your account on our website at https://gentletouch.ch/my-account

Disclosure

We may proceed and disclose your personal Data in case of a Law enforcement, or if you violate our General Conditions of Sale and Use.

Hosting

Our e-commerce website is hosted by https://www.infomaniak.com. The e-commerce platform is built with WordPress and one of its associated plugin, Woocommerce. They provide us the e-commerce platform, which allow us to provide you our services.

Payment

Should you use a direct payment gateway for finalizing your purchase, our payment service provider, Stripe, will keep your credit card information. These data are encrypted in accordance to the security regulations of data established by the credit card industry. The information related to your buying transaction are kept as long as necessary for finalizing your purchase. Once your purchase is finalized, the information related to the purchase are deleted.

Direct payment gateways are taking into account PCI-DSS regulations, which are monitored by the security council regulations, which is a joint collaboration between companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS norms ensure a secured treatment of credit cards data by our shop and its affiliated service providers.

For any additional information, please refer to the General Terms and Conditions.

Affiliated Service Providers

On a regular basis, affiliated service providers with whom we work, will collect, use and disclose your Data only for the service we are in relation with them for.

However, a few affiliated service providers, such as payment gateways and other payment transaction operators, have their own confidentiality policies regarding the information we have an obligation to give them for processing your purchase transactions.

Regarding these affiliated providers, we suggest to read thoroughly their confidentiality policy for you to understand the way they are dealing with your personal information.

Once you leave our shop website or when you are being redirected towards the website or the application of a third party, you are not governed by our Confidentiality Policy, nor by our General Conditions of Sale and Use of our service. The Confidentiality Policy and the General Conditions of Sale and Use of the affiliated provider will prevail.

Link with Other Websites

While navigating on our website, you may be offered to click on link redirecting on other websites.

We are not responsible for third parties or other applications confidentiality policies use and practice and we advise to read carefully and thoroughly their confidentiality policies before using their website or application.

Security

In order to protect your personal information and Data, we take reasonably cautious measures and follow the industry guidelines for preserving them, for preventing them to be lost, stolen, violated, modified, circumvented or destroyed in an improper manner.

Should you share on our website your credit cards details, we will encrypt them through SSL, which is a security protocol process.

Although we cannot guarantee a 100% full security process regarding transmission modes or information stockage on internet, we follow all the guidelines of the PCI-DSS norm, and we are developing and using additional guidelines and norms commonly used by the industry.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

This website employs features the web analytics service Google Analytics, provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. Cookies are text files, which are stored on your computer and enables us to analyse your user behaviour on our website. All information about your user behaviour generated by the cookies are usually transmitted to and stored on a server operated by Google in the USA.
For more information as to how Google Analytics processes user data, please refer to Google’s Privacy Policy: https://support.google.com/analytics/answer/600424…

reCAPTCHA

In order to ensure that your requests sent via the Internet form are secured, we use the service reCAPTCHA provided by Google Inc. (Google). The sole purpose of the query is to determine whether information has been entered manually by a person or abusively in an automated process. The query includes transmitting the IP address and possibly other data necessary for the service reCAPTCHA to Google. Therefore, your entered information is transmitted to Google where it is subject to further use. However, your IP address is shortened first by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Your complete IP address is only ever transmitted to a Google server in the USA and shortened there in the case of an exception. Google will be using this information on behalf of this website’s operator in order to analyse your usage of this service. Your browser’s IP address identified by reCAPTCHA will not be linked to any other data stored and processed by Google. Google’s Privacy Policy applies. For more information about how Google deals with data protection, please refer to Google’s Privacy Policy: https://www.google.com/intl/de/policies/privacy/.

Age of Consent

By using this website, you declare having the legal majority in your country or state of residence, and you have given us your consent to allow any minor dependent to use this website.

Modifications to the Actual Confidentiality Policy

We reserve the right to modify the present and actual Confidentiality Policy at all times, so we ask you to read it regularly to keep up to date with new regulations. Changes and explanations will take effect immediately upon being published on our website. Should we modify the content of our Confidentiality Policy, we will outline any change done, so that any customer may be aware of the information we collect, the way we are making use of them, and under which circumstances we share them if there is a need for doing so.

Should our company or store been bought, or should it merge with another company, your personal information could be transferred to the new entity and owners in order for them to not discontinue selling you the same products.

Contact and Questions

Should you wish to access, correct, modify or delete any personal information that we may have about you, file a complaint, or if you wish to have more information, please contact our agent in charge of confidentiality policies and norms at [email protected] or by writing to us at Gentle Touch Sàrl, 27 chemin de la Magnanette, 1350 Orbe (VD) Switzerland.

[Re: Agent des Normes de Confidentialité]

[GentleTouch Sàrl, Chemin de la Magnenette 27, Orbe, VD, 1350, Switzerland]